Article

The Filter

What reaches you is not what your people are living through.

Frank TsuroInformation2 minute readAll articles

Every report you read has passed through several layers of management. At each layer, it gets a little better. I call this the filter.

Telling you about a problem early and in full costs a manager something. Making it sound smaller costs nothing. The manager is acting sensibly. So is the person above them.

Repeat that across 5 layers and the bad news keeps shrinking. What reaches your desk is tidy and up to date. It is also wrong where it matters most.

Summarising is necessary. No chief executive can read everything. The problem is not that detail gets dropped. It is that the bad parts get dropped first.

Your judgement is sound. Your information is not.

This is not about dishonest people. It is about what the organisation rewards. It is why capable leaders make decisions that look impossible to explain a year later.

What gets left out on the way up

01Left out

The bad number, while it is still small

Reported early, it is your problem. Reported late, it is a crisis that belongs to someone else. So people wait.

02Left out

The objection that was raised and lost

It gets settled before the meeting, so the minutes show agreement. The minutes are accurate about the vote and silent about the argument.

03Left out

The clash between 2 of your own priorities

Each priority makes sense on its own. Naming the clash means deciding whose priority loses. The people below you cannot decide that.

3 ways around the filter.

Asking harder questions down the same management line will not fix this. The line is the problem. You need a route that does not run through it.

AWay

Take the name off it

What is said cannot be traced back to who said it. Not as a promise, but because of how it is collected. You hear what was said, not who said it.

BWay

Go around the management line

Read the evidence that already exists, not a report about it: board packs, exit interviews and minutes.

CWay

Take the cost out of speaking

Raising a problem must cost the person nothing. That is what keeps people talking after the first uncomfortable finding.

Ask a company what is wrong and you hear what everyone has agreed it is safe to say.

Next

Does this sound like your organisation?

Bring it as you see it. One 30-minute call is enough to know whether it needs a closer look.

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